Ticket Cancellation Process
Canceling a Bangladesh Railway e‑ticket isn’t as simple as clicking a button — you need to understand both the online refund system and the policies that determine your eligibility for a refund. This guide explains the entire ticket cancellation process, the deductions you should expect based on when you cancel, and the key features of your account that make managing cancellations easier. Remember, eticketsrailwaygovbd.com is an independent guide; all cancellations happen through the official portal.
Go to Official PortalCan you cancel an e‑ticket online?
The official eticket.railway.gov.bd portal allows refunds for tickets purchased through the website or the Rail Sheba mobile app, but not for tickets printed at station counters. According to Bangladesh Railway, passengers who want a refund for an online ticket must cancel through their account. When you click Cancel on the ticket in your account’s purchase history, the system sends a one‑time password (OTP) to your registered mobile number. Submitting the OTP confirms the cancellation and releases the seat.
Important: Once a ticket has been printed from a station counter, it is ineligible for online cancellation and must be refunded in person at the station. Tickets purchased from agents or counters are regulated by the Bangladesh Railways Act and cannot be cancelled online.
Step‑by‑step cancellation procedure
- Log into your account. Go to the e‑ticket portal and sign in using your registered mobile number and password. From the dashboard, open Purchase History to see all of your booked tickets.
- Locate the ticket you wish to cancel. Each ticket card shows your PNR, journey date, origin and destination.
- Click the Cancel button. When you confirm, it sends a one‑time password (OTP) to your registered mobile number.
- Enter the OTP to confirm the cancellation. Submitting the OTP releases the seat and starts the refund process.
- Check for the refund. Refunds usually arrive within 3–5 business days, although bank cards may take longer.
Refund and deduction rules
Domestic tickets (trips within Bangladesh)
| Time before departure | Deduction | Notes |
|---|---|---|
| ≥ 48 hours | BDT 40 or 10% of the fare (whichever is higher) | Earliest cancellation window; highest refund |
| 24 – 48 hours | BDT 40 or 25% of the fare | |
| 12 – 24 hours | BDT 40 or 50% of the fare | |
| 6 – 12 hours | BDT 40 or 75% of the fare | |
| < 6 hours | No refund |
Tips for a smooth cancellation
• Cancel early when possible. You’ll receive a larger refund if you cancel more than 48 hours before departure.
• Don’t print the ticket if you may cancel online. Tickets printed from station counters cannot be cancelled online.
• Allow time for refunds. Mobile wallet refunds usually appear faster than bank‑card refunds.
Conclusion
The Bangladesh Railway e‑ticket portal offers a convenient way to cancel tickets without visiting a station, provided you booked the ticket online and haven’t printed it from a counter. Cancellation is secured with an OTP, and refunds are automatically credited back to your payment method.
